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Client, consultant or agency – here are your most common questions

Here you find the most common questions regarding Customersonly and The Only Way Platform™.
Can´t find your question? Don´t hesitate to send us an email and we will help you as soon as possible.
Most common Client questions

HOW DO I POST AN ASSIGNMENT?

Start by creating a business account using the registration form. This is completely free. Whether you need a single consultant or a whole team, write your assignment in the appropriate fields and then press post. We will get i touch with you with three suggestions as soon as we have found the appropriate resources.

I HAVE SEVERAL ACCOUNTS, CAN THEY BE PURGED OR DELETED?

Please contact us at info@customersonly and we will help you with this.

I NEED SEVERAL TEAMS – CAN YOU HELP ME WITH THIS?

No problem as long as you are clear about what you need in your posted assignment.

HOW DO YOU MEASURE THE QUALITY OF THE ASSIGNMENT?

As a client tied to Customersonly, you will gain access to your own Client Manager.  Along the way of the project we will be in touch with both you and the consultant/agency to see how things are going and if the task is progressing properly.

HOW DO I MAKE SURE THE CONSULTANT IS RIGHT FOR ME?

As a client tied to Customersonly, you will gain access to your own Client Manager.  Along the way of the project we will be in touch with both you and the consultant/agency to see how things are going and if the task is progressing properly.

IS IT FREE TO POST AN ASSIGNMENT?

Yes, posting an assignment is completely free of charge.

I WANT TO CHANGE CONSULTANTS

Please be in touch with your client agent and we will make sure to find a satisfactory solution.

Most common Consultant questions

CAN I HAVE SEVERAL PARALLELL ASSIGNMENTS?

No problem as long as you work the time assigned for each client. Make sure to get an ok from your clients as well.

HOW MUCH WILL I BE PAID FOR AN ASSIGNMENT

You as the consultant decides your own hourly rate towards the customer. On top of this, we add a fee which is completely transparent to both parties.

AS A CONSULTANT, DOES IT COST ME ANYTHING TO SIGN UP?

Signing up with Customersonly is completely free and you commit to nothing.

I´M HAVING PROBLEMS UPLOADING MY PORTFOLIO

Make sure your portfolio is no bigger than 1 MB, then try again.

WHO CAN SEE MY CONSULTANT PROFILE OR RESUME?

In order to be compliant with GDPR, we will protect your consultant profile. Your consultant profile will not be visible to any other than the relevant staff at Customersonly.  Before we send the client any consultant profile,  you will give your consent. Your consultant profile is protected to any third party at all times.

HOW DO I DELETE MY PROFILE

Toggle content goes here, click edit button to change this text.

HOW DO I SEARCH FOR AN ASSIGNMENT?

Here on the Consultant page you can search through all posted assignments. Apply for the ones that interest you and we will be in touch if there is a matching.

HOW DO I GIVE MY CONSENT ABOUT POSTING MY PROFILE?

In order to be compliant with GDPR, we will protect your consultant profile. Your consultant profile will not be visible to any other than the relevant Customersonly staff.  Before we send any consultant profiles to a customer,  you will give your consent. That means that your customer profiles at all times are protected to any third party.

I CAN´T REMEMBER MY USERNAME/PASSWORD – CAN YOU RESET IT?

If you have forgotten your username or password you can easily change them yourself.

I´M HAVING PROBLEMS WITH THE ONLINE PROCESS. IS THERE ANY OTHER WAY TO APPLY?

To use our service you need to register online, there is no other way available. However, you are always welcome to contact us if you need assistance.

WHAT ARE THE DEFINITIONS OF THE DIFFERENT TYPES OF PROFESSIONS?

Please read our definition of the different professions here.

Most common Agency questions

CAN THE AGENCY USE YOUR SERVICE TO RECRUIT CONSULTANTS?

No. With Customersonly, the agency as well as the individual consultant, is the provider of communication expertise and services. Only the brand/client can post assignments on our platform.

I RUN AN AGENCY – HOW DO I WRITE MY PROFILE OR RESUME?

In order to be compliant with GDPR, it is vital that it is the consultant herself who registers and adds her profile to Customersonly. In order for you as a representant for the agency to add a profile for single consultants, you will need a written consent and also send this to us ahead of the registration. Your consultant profiles will not be visible to any others than to our staf.  Before we send any consultant profiles to a customer, you and your consultant will also give your consent.

AS AN AGENCY, CAN I CREATE A PROFILE FOR A WHOLE TEAM?

In order to be compliant with GDPR, it is vital that it is the consultant herself who registers and adds her profile to Customersonly. In order for you as a representant for the agency to add a profile for single consultants, you will need a written consent and also send this to us ahead of the registration. Your consultant profiles will not be visible to any others than to our staf.  Before we send any consultant profiles to a customer, you and your consultant will also give your consent.