Plats: Helsingborg
Företag: Kofax
Sista ansökningsdag: 2022-07-22
Länk: https://www.careerjet.se/jobad/sec311f14f3b70d83ea2f31a0adc942363

Om tjänsten

The Cloud Application Specialist knows the inner workings of the Kofax cloud solutions. Working to support and manage the cloud services on the application layer with a strong focus on usage and the data plane. The Specialist demonstrate technical expertise and are able to support and communicate with team members, management, and other department within Kofax. Work effectively in a dynamic and hybrid/remote team environment.

Key Responsibilities:

Specific responsibilities include, but are not limited to, the following:

Application services

  • Provide back-end support for the customer-facing Support team,
  • Assist with application expertise to Sales engineering and PS
  • Monitor application status, activity and performance metrics
  • Add content to internal Knowledge base
  • Troubleshoot Application and user account problems
  • Provide service fault diagnosis and assist R&D in analysis and solution design
  • Participate in change management activities
  • Be a go-to resource within Cloud Solutions for configuration design, planning, and troubleshooting

Customer management

  • Understand how the service is utilized by general customer base and partners.
  • Act as the first point of technical issue elevation from first line support
  • Understand the business impact of issues elevated and prioritize accordingly
  • Assist the customer service advisor group with issue prioritization, and policy clarification when needed
  • Maintain management awareness of high-impact issue status
  • Handle technically complex issues through root cause analysis troubleshooting methodology
  • Identify product trends for product improvement discussions.
  • Contribute to technical writing efforts
  • Develop relationships with peers to effectively grow the capabilities, effectiveness and responsiveness of Cloud Services

Required Experience

This position requires the following education and experience:

  • Information Technology-related college degree or equivalent work experience
  • Experience with SQL Server or other database technologies
  • Experience is using RPA as a technology to reduce toil in your daily work
  • Knowledge of networking protocols, technologies, and LAN/VLAN configurations
  • Strong technical, analytical, and problem-solving skills
  • Excellent written, verbal, and organizational skills
  • Troubleshoot issues expediently
  • Work collaboratively as part of the Cloud team
  • Transfer technical knowledge to other team members
  • Prioritize and manage multiple tasks while remaining detail-oriented
  • Communicate, in writing and orally, in a professional fashion

This position is located at Rådhustorget 10, 3rd floor, Helsingborg. .