Plats: Stockholm
Företag: Nigel Frank International
Länk: https://www.technojobs.co.uk/job/3146401
Kontakta: sales@technojobs.co.uk
Sista ansökningsdag:

Om tjänsten

About the role Client relationships and interactions with their customers and potential new customers are crucial to meeting the goal of having and keeping industry-leading customer satisfaction. As new Product Owner for CRM (global), you’ll be responsible for implementing, integrating, and innovating on the tools and processes the client uses to manage customer interactions, from lead to customer support. Since you are part of the global IT team, occasional travel to our office in Stockholm – this would equate to around 2 days per week. There are two roles available here. Both need to be Salesforce experts. The current Salesforce system is about 4 years old, set up almost piece by piece. They now need someone to come in to help add a lot of structure, help reduce errors whilst working with the business applications team (everything CRM). About the job As Product Owner you will help define and deliver the roadmap for CRM. You will: Manage the product backlog and drive (agile) sprints and projects Engage stakeholders effectively and help them automate our key processes Compose epics, user stories and acceptance criteria’s, covering not only happy paths Ensure that our CRM tech stack is state of the art. Be our CRM architect and expert Secure excellent CRM operations and support Who you are You have a bachelor’s degree in Engineering, IT or similar and at least 5 years’ experience in similar positions or with a CRM consultancy firm. You are: Experienced and/or certified within Salesforce solutions. CPQ skills is an advantage Experienced CRM product owner, CRM architect and/or CRM project manager A strategic planner with the ability to innovate, motivate and draw the bigger picture A true team player with leadership, communication, and negotiation skills High understanding of business process development and master data Structured and analytical with attention to details, see solutions rather than problems and effectively prioritize and execute tasks Please note: A valid EU working permit is required for this position. Contact Name: Sam Cook Reference: TJ/3086/21922VZSFCRM_1663757310 Job ID: 3146401