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Net Promoter Score (NPS) and Sentiment Analysis in Miro

In this Guided Project, you will:

Evaluate use cases for NPS and Sentiment in evaluating the Customer Experience (CX).

Describe the Customer Experience and its drivers in Miro.

Develop and visualize the analysis of NPS and Sentiment in Miro.

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Level

Beginner

By the end of this project, you will be able to confidently analyze survey data by generating Net Promoter Score analytics to help understand and communicate the state of the overall Customer Experience (CX). To do this, you will gain hands-on experience leveraging the visualization tools in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review NPS and Sentiment metrics and their use.

  2. Consider use cases and tactics used to leverage CX metrics.

  3. Review the tools available in Miro, install a board, and an analysis template in Miro.

  4. Identify drivers of the Customer Experience in Miro.

  5. Net Promoter Score (NPS) and Sentiment Analysis in Miro