Covid-19 has accelerated radical changes that will revolutionize retailing in every way. Shoppers’ expectations are being ratcheted up, making winning (and keeping) those consumers all the more challenging. In this course, Professor Barbara Kahn will explain what it means to switch from a product-focused approach to a customer-focused approach and create marketing strategy to deliver real customer value. Learning from companies that have been most successful during this wave of change, this course will offer insights as to what we can learn from their ascendance. Building on these insights, Professor Kahn will present the ”Kahn Retailing Success Matrix” which provides a framework that any company can use to create a competitive strategy to survive and thrive in today’s – and tomorrow’s – disruptive environment. By the end of this course, you will be able to identify the changing expectations with regard to creating superior customer experiences and valued-based branding.
Retail Marketing Strategy
You will observe changes in the retail industry that have occurred in recent years. You’ll start by examining the ”retail apocalypse” of 2017 and then review how COVID-19 has transformed consumer behaviors in retail.